Frequently Asked Questions
Do you need a business license to buy?
No, we offer two different pricing structures. One for our DIY/Bulk customers, and another for our Wholesale/Business customers.
Is there a minimum order?
There is no minimum order when shopping with us! We do not, however, break bunches, so you will have to order by the flower bunch.
How far in advance do I need to place my order?
A minimum of two weeks notice is required for placing flower orders. While we do our best to fulfill same-week orders, these are an exception and we are limited to what flowers are already in stock. Please plan ahead for best results!
How late can I make changes/cancel my order?
You can make additions to your order up until your requested shipping day assuming we have the product available. Orders cannot be canceled within 14 days of delivery date. If your order is more than 14 days away from the delivery date, please send an email to Sales@cascadefloralwholesale.com with CANCEL as the subject. Please include your order number, name and delivery date in the body of your email. You will receive a confirmation of your canceled order within 48 hours and your new total less the 15% cancellation fee. If you cancel more than 30 days before your delivery date, our 15% cancellation fee will be waived.
How do I place my order?
The easiest way to place your order is through our web page. This way, we receive your order and information as you have submitted it.
Will I receive an order confirmation?
When you submit an order through our website, you will receive an email confirmation from Sales@cascadefloralwholesale.com If you haven’t received a confirmation within 24 hours, feel free to email us at the above address or call us.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept payments via Paypal and Apple Pay.
Do you offer samples?
We do not provide samples but we highly recommend ordering a few bunches prior to your event! This way, you ensure you are getting what you need. We do offer flowers with a vase in single quantities if you need smaller amounts.
Do you sell arrangements?
We offer arrangements via our retail company Stadium Flowers. If you would like to talk to someone about having flower arrangements designed for your event, please call us at (425) 258-0418 and ask for our Wedding and Event Coordinator, visit our wedding website or email us at email@example.com.
Are your orders guaranteed?
We want to make sure you are happy with our products! Flowers are a perishable product and can be sensitive to time and temperature. If there are any issues or concerns, they must be reported to us via email at Sales@cascadefloralwholesale.com within 24 hours of receiving the flowers with photo documentation. We are happy to work with you to solve these issues and/or concerns immediately.
Will my flowers be the exact color as the image shown on the page?
We have worked hard to ensure that the images we use are as close to the true color as possible. Yet the original photo may appear different due to each individual’s computer monitor’s settings. Also, flowers are a living entity, therefore their size and color can be affected by temperature, rain, sun and other environmental phenomena during their growth.
How do I request credit for flowers that arrive damaged?
In order to issue refunds or credits, we require an email or phone call within 24 hours of your receiving the flowers. This must be accompanied by photos of the damage and a list of the stem counts and flower types that were affected. These can all be emailed to firstname.lastname@example.org. A sales representative will review all of this and put together a refund based on the information provided, and may email back with follow-up questions. Please note that we do not issue refunds for shipped packages delayed by the third party shipper, such as FedEx. For more information, see our terms and conditions page.