Frequently Asked Questions
Is there a minimum order?
There is no minimum order when shopping with us! We do not however, break bunches, so you will have to order by the flower bunch.
How far in advance do I need to place my order?
While Cascade Wholesale does its best to fill same-day and same-week orders, we strongly encourage our customers to place orders in advance. More lead time always translates into a greater ability to source flowers in accordance with your needs. For unusual varieties of flowers, a minimum of two weeks is required.
How late can I make changes/cancel my order?
You can make additions to your order up until your requested shipping day assuming we have the product available. Orders cannot be cancelled within 7 days of delivery date. If your order is more than 7 days away from the delivery date, please send an email to firstname.lastname@example.org with CANCEL as the subject. Please include your order number, name and delivery date in the body of your email. You will receive a confirmation of your cancelled order within 48 hours and your new total less the 15% cancellation fee. If you cancel more than 30 days before your delivery date, our 15% cancellation fee will be waived.
How do I place my order?
The easiest way to place your order is through our web page. This way, we receive your order and information as you have submitted it.
Will I receive an order confirmation?
When you submit an order through our website, you will receive an email confirmation from email@example.com If you haven’t receive a confirmation within 24 hours, feel free to email us at the above address or call us at (425) 293-0978.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept payments via Paypal and Apple Pay.
Do you offer samples?
We do not provide samples but we highly recommend ordering a few bunches prior to your event! This way, you ensure you are getting what you need. We do offer flowers with a vase in single quantities if you need smaller amounts.
Do you sell arrangements?
We offer arrangements via our retail company Stadium Flowers. If you would like to talk to someone about having flower arrangements designed for your event, please call us at (425) 293-0978 and ask for our Wedding and Event Coordinator, visit our wedding website or email us at firstname.lastname@example.org.
Are your orders guaranteed?
We want to make sure you are happy with our products! Flowers are a perishable product and can be sensitive to time and temperature. If there are any issues or concerns, they must be reported to us via email at email@example.com within 24 hours of receiving the flowers with photo documentation. We are happy to work with you to solve these issues and/or concerns immediately.
Will my flowers be the exact color as the image show on the page?
We have worked hard to ensure that the images we use are as close to the true color as possible. Yet the original photo may appear different due to each individual’s computer monitor’s settings. Also, flowers are a living entity, therefore their size and color can be affected by temperature, rain, sun and other environmental phenomena during their growing.