Frequently Asked Questions
Do you need a business license to buy flowers from Cascade Floral Wholesale?
No, you do not need a business license to purchase items from Cascade Floral Wholesale. We offer two different pricing structures: one for our DIY/Bulk customers and another for our Wholesale/Business customers.
Is there an order minimum to purchase from Cascade Floral Wholesale?
There is no minimum order when shopping with us! However, we do not break bunches, so you will have to order all flowers by the bunch.
How far in advance do I need to place my order?
We require a minimum of two weeks’ notice for placing flower orders. While we do our best to fulfill same-week orders, we are limited to the flowers we already have in stock. For optimal results, please plan ahead!
How late can I make changes/cancel my order?
Additions may be added to your order until your requested shipping day, assuming we have the product available. Orders cannot be canceled within 14 days of the delivery date. If your order is more than 14 days from delivery, please email Sales@cascadefloralwholesale.com with CANCEL as the subject. Please include your order number, name, and delivery date in the body of your email. You will receive a confirmation of your canceled order within 48 hours and your new total, less the 15% cancellation fee. If your order is canceled more than 30 days before your delivery date, our 15% cancellation fee will be waived.
How do I place my order?
The easiest way to place your order is through our web page, cascadefloralwholesale.com. By ordering via our website, our team will receive your order and information exactly as you have submitted it.
Will I receive an order confirmation?
When you submit an order through our website, you will receive an email confirmation from Sales@cascadefloralwholesale.com. If you haven’t received confirmation within 24 hours, feel free to email us at the above address or call us at (425)258-0418.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal and Apple Pay.
Do you offer samples?
Since we do not provide samples, we highly recommend ordering a few bunches of flowers prior to your event to ensure you get the exact items you need. We do offer single stems in a vase if you need smaller quantities.
Do you sell arrangements?
We sell a wide variety of floral arrangements via our retail company Stadium Flowers. If you would like to talk to someone about having flower arrangements designed for your event, please call us at (425) 258-0418 and ask for our Wedding and Event Coordinator. You can also visit our wedding website or email us at firstname.lastname@example.org to learn more about our wedding and event design services.
Are your orders guaranteed?
At Cascade Floral Wholesale, customer satisfaction is our top priority, and we want to ensure you are happy with the products you receive. However, flowers are perishable and can be sensitive to time and temperature. Any issues or concerns with your order must be reported with photo documentation via email at Sales@cascadefloralwholesale.com within 24 hours. We are always willing to work with you to solve these issues and concerns immediately.
Will my flowers be the exact same color as the page’s image?
At Cascade Floral Wholesale, we work hard to ensure that the images we use are as close to the true color of our flowers as possible. Yet, the original photo may appear different in color due to each individual’s computer monitor’s settings. Please keep in mind that flowers are living entities; therefore, their size and color can be affected by temperature, rain, sun, and other environmental phenomena during their growth.
How do I request credit for flowers that arrive damaged?
In order to issue refunds or credits, customers must send an email or call us within 24 hours of receiving an order. This must be accompanied by photos of the damage and a list of the stem counts and flower types that were affected. Please email Sales@cascadefloralwholesale.com or call us at (425)258-0418. A sales representative will review your order concerns and put together a refund based on the information provided or respond to your email with follow-up questions. Please note that we do not issue refunds for shipped packages delayed by a third party, such as FedEx. For more information, see our terms and conditions page.